Most Tampa Electric bills are accurate, but errors can occur. Here's how to verify your bill is correct.
Step 1: Check the Meter Reading
The most common source of billing errors is incorrect meter readings:
- Find the "Previous" and "Current" readings on your bill
- Subtract previous from current — this should equal kWh used
- If you have a smart meter, check the TECO app for daily readings
- For manual meters, you can read it yourself to verify
Step 2: Verify the Rate
Make sure you're on the correct rate plan:
- Most residential customers are on "Residential Service (RS)"
- Check that the rate matches current published rates
- Verify any time-of-use rates if you're on RSVP-1
Step 3: Check for Unusual Charges
Look for anything unexpected:
- Deposits or connection fees (should only appear once)
- Late payment penalties (1.5% of past-due amount)
- Returned payment fees
- Service charges
Common Billing Issues
Unexpectedly High Bill: Before assuming an error, check if it's an estimated read being corrected, consider weather, and look for new appliances or changed habits.
Meter Reading Seems Wrong: Take a photo of your meter with the date visible and call TECO customer service with the actual reading.
When to Contact TECO:
- Your bill is more than 50% higher than usual without explanation
- Meter readings don't match what you see
- You've been charged for services you didn't receive
Get Independent Verification
For peace of mind, consider independent bill verification. A third-party review checks:
- Meter reading accuracy
- Correct rate plan application
- Proper calculation of all charges
- Comparison to typical usage for your area
Use the sanity check below for a quick assessment, or upload your bill for a complete verification.