Utility Check

AEP Texas Contact Information

Last updated: January 2026

AEP Texas handles delivery infrastructure and outages. For billing questions, contact your Retail Electric Provider (REP).

AEP Texas Contacts

  • Outages: 1-866-223-8508
  • Customer Service: 1-877-373-4858
  • Website: AEPTexas.com
  • Text Outages: Text OUT to 78544

When to Contact AEP Texas

  • Power outages
  • Downed power lines
  • Streetlight problems
  • Meter issues
  • New construction/service upgrades

When to Contact Your REP

  • Billing questions
  • Rate and plan changes
  • Starting or stopping service
  • Payment arrangements
  • Usage questions

Quick AEP Texas Bill Check

Enter your bill details below to see if your rate appears typical for AEP Texas customers.

Quick Bill Sanity Check

No upload required. Enter two numbers from your bill to see if it falls within typical ranges for AEP Texas.

Most utility bills are calculated correctly.

This quick check helps you understand if your bill stands out from typical ranges. It cannot determine accuracy without a full bill review.

The "Total Amount Due" on your bill

Usually labeled "Total kWh" or "Usage"

Disclaimer: This tool provides a rough estimate based on typical residential rates. It does not account for fixed charges, demand charges, time-of-use pricing, taxes, fees, or other bill components. Results are for informational purposes only and should not be considered financial or legal advice. We cannot determine billing accuracy without reviewing your full bill.

Want a Definitive Answer?

The sanity check above provides context, but it can't verify your actual bill. Upload your AEP Texas bill for a complete verification of billing math, rate application, and usage patterns.

One-time $19.99 · Read-only analysis · No account access required

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Tools & Resources

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Compare TX rates to the national average

How Utility Check Works

Verify your AEP Texas bill in 3 steps

Pricing

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Frequently Asked Questions

What is AEP Texas's outage number?

Report outages to AEP Texas at 1-866-223-8508 or text OUT to 78544. This line is available 24/7.

Why can't my REP help with my outage?

REPs handle billing and supply, not infrastructure. AEP Texas owns the power lines and is responsible for repairs and restoration.

How do I find my REP's contact information?

Your REP's contact information is on your electricity bill. You can also look up your account on PowerToChoose.org.