While PG&E billing errors are relatively rare thanks to SmartMeter automation, they do occur. Knowing how to verify your bill helps you catch mistakes and ensure you're only paying for electricity you actually used.
Verify Meter Reading
Start by checking your meter reading:
- Find the "previous" and "current" readings on your bill
- The difference should equal your usage in kWh
- Check if the reading was actual or estimated
- Compare to your typical usage for this time of year
Check Rate Application
Verify your rates are applied correctly:
- Confirm you're on the correct rate plan
- Check that baseline allowance matches your territory
- Verify TOU periods are calculated correctly
- Ensure any discounts (CARE, FERA, Medical Baseline) are applied
Common Billing Issues
- Wrong rate plan applied
- Missing CARE/FERA discount
- Incorrect baseline territory
- Estimated read significantly off from actual
- CCA charges applied when you opted out
- Duplicate charges or adjustments
If you find an error, contact PG&E customer service or upload your bill for independent verification.