Utility Check

ComEd Contact Information

Last updated: January 2026

Find the right contact for your needs, whether it's billing questions, outages, or starting new service.

Main Customer Service

  • General Inquiries: 1-800-334-7661 (1-800-EDISON1)
  • Hours: Monday-Friday 7am-7pm
  • Website: ComEd.com

Emergency Contacts

  • Report an Outage: 1-800-334-7661 or text OUT to 26633
  • Downed Power Lines: Call 911 first, then ComEd

Specialized Services

  • Start/Stop Service: 1-800-334-7661 or ComEd.com
  • Payment Assistance: 1-888-806-2273
  • Business Customers: 1-877-426-6331
  • Hourly Pricing: 1-888-202-7787

Quick ComEd Bill Check

Enter your bill details below to see if your rate appears typical for ComEd customers.

Quick Bill Sanity Check

No upload required. Enter two numbers from your bill to see if it falls within typical ranges for ComEd.

Most utility bills are calculated correctly.

This quick check helps you understand if your bill stands out from typical ranges. It cannot determine accuracy without a full bill review.

The "Total Amount Due" on your bill

Usually labeled "Total kWh" or "Usage"

Disclaimer: This tool provides a rough estimate based on typical residential rates. It does not account for fixed charges, demand charges, time-of-use pricing, taxes, fees, or other bill components. Results are for informational purposes only and should not be considered financial or legal advice. We cannot determine billing accuracy without reviewing your full bill.

Want a Definitive Answer?

The sanity check above provides context, but it can't verify your actual bill. Upload your ComEd bill for a complete verification of billing math, rate application, and usage patterns.

One-time $19.99 · Read-only analysis · No account access required

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How Utility Check Works

Verify your ComEd bill in 3 steps

Pricing

One-time bill review starting at $19.99

Frequently Asked Questions

What is ComEd's customer service number?

ComEd's main customer service number is 1-800-334-7661 (1-800-EDISON1), available Monday-Friday 7am-7pm. For outages, this number is available 24/7.

How do I start ComEd service?

Start service online at ComEd.com or call 1-800-334-7661. You'll need your new address, move-in date, and identification. Allow 2-3 business days for service activation.

How do I report a downed power line?

Call 911 first, then ComEd at 1-800-334-7661. Stay at least 35 feet away from downed lines and assume they are energized and dangerous.