Dominion Energy Contact Information

Last updated: January 2026

Shoulder Season Rates in Effect

Dominion Energy shoulder season rates are in effect (typically the lowest rates). Good time for energy-intensive tasks.

Find the right contact for your Dominion Energy needs in Virginia.

Customer Service

General Inquiries: 1-866-366-4357 (1-866-DOM-HELP)
Hours: Monday-Friday 7am-9pm, Saturday 8am-2pm
Website: DominionEnergy.com

Emergency Contacts

Report an Outage: 1-866-366-4357 or text OUT to 57801
Downed Power Lines: Call 911 first, then Dominion
Gas Emergencies: 1-877-776-2427 (if you have Dominion gas service)

Online Services

View and pay bills
Report outages and check status
Start, stop, or transfer service
Track energy usage

Quick Dominion Energy Bill Check

Enter your bill details below to see if your rate appears typical for Dominion Energy customers.

Quick Bill Sanity Check

No upload required. Enter two numbers from your bill to see if it falls within typical ranges for Dominion Energy.

Most utility bills are calculated correctly.

This quick check helps you understand if your bill stands out from typical ranges. It cannot determine accuracy without a full bill review.

Total Bill Amount ($)

The "Total Amount Due" on your bill

kWh Used

Usually labeled "Total kWh" or "Usage"

Disclaimer: This tool provides a rough estimate based on typical residential rates. It does not account for fixed charges, demand charges, time-of-use pricing, taxes, fees, or other bill components. Results are for informational purposes only and should not be considered financial or legal advice. We cannot determine billing accuracy without reviewing your full bill.

Want a Definitive Answer?

The sanity check above provides context, but it can't verify your actual bill. Upload your Dominion Energy bill for a complete verification of billing math, rate application, and usage patterns.

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More About Dominion Energy Billing

Dominion Power Outages

Report and track Dominion Energy power outages.

Dominion Payment Options

Payment methods and assistance for Dominion customers.

Tools & Resources

Electricity Rates by State

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How Utility Check Works

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Pricing

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Frequently Asked Questions

What is Dominion's customer service number?

Dominion's main customer service number is 1-866-366-4357 (1-866-DOM-HELP), available Monday-Friday 7am-9pm and Saturday 8am-2pm.

How do I start Dominion service?

Start service online at DominionEnergy.com or call 1-866-366-4357. You'll need your new address, move-in date, and identification.

How do I report a downed power line?

Call 911 first, then Dominion at 1-866-366-4357. Stay at least 35 feet away from downed lines and assume they are energized.