Dominion Energy Contact Information

Last updated: January 2026

Find the right contact for your Dominion Energy needs in Virginia.

Customer Service

  • General Inquiries: 1-866-366-4357 (1-866-DOM-HELP)
  • Hours: Monday-Friday 7am-9pm, Saturday 8am-2pm
  • Website: DominionEnergy.com

Emergency Contacts

  • Report an Outage: 1-866-366-4357 or text OUT to 57801
  • Downed Power Lines: Call 911 first, then Dominion
  • Gas Emergencies: 1-877-776-2427 (if you have Dominion gas service)

Online Services

  • View and pay bills
  • Report outages and check status
  • Start, stop, or transfer service
  • Track energy usage

Quick Dominion Energy Bill Check

Enter your bill details below to see if your rate appears typical for Dominion Energy customers.

Quick Bill Sanity Check

No upload required. Enter two numbers from your bill to see if it falls within typical ranges for Dominion Energy.

Most utility bills are calculated correctly.

This quick check helps you understand if your bill stands out from typical ranges. It cannot determine accuracy without a full bill review.

The "Total Amount Due" on your bill

Usually labeled "Total kWh" or "Usage"

Disclaimer: This tool provides a rough estimate based on typical residential rates. It does not account for fixed charges, demand charges, time-of-use pricing, taxes, fees, or other bill components. Results are for informational purposes only and should not be considered financial or legal advice. We cannot determine billing accuracy without reviewing your full bill.

Want a Definitive Answer?

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Frequently Asked Questions

What is Dominion's customer service number?

Dominion's main customer service number is 1-866-366-4357 (1-866-DOM-HELP), available Monday-Friday 7am-9pm and Saturday 8am-2pm.

How do I start Dominion service?

Start service online at DominionEnergy.com or call 1-866-366-4357. You'll need your new address, move-in date, and identification.

How do I report a downed power line?

Call 911 first, then Dominion at 1-866-366-4357. Stay at least 35 feet away from downed lines and assume they are energized.